Privacy Policy

1. Overview

All Borrow ("we," "us," or "our") operates a rental marketplace that connects lenders who list items with renters who want to borrow them. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile app, and services (collectively, the "Platform").

Because we operate a two-sided marketplace, certain information must be shared between lenders and renters to facilitate transactions. This policy describes what information is shared, with whom, and why. By using our Platform, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

Information You Provide

• Account Information: Name, email address, phone number, password, and profile details
• Profile Information: Photos, bio, location, and other information you choose to share
• Listing Information (Lenders): Item descriptions, photos, pricing, availability, and rental terms
• Transaction Information: Booking details, rental dates, messages between users, and transaction history
• Payment Information: Payment card details and billing information (processed securely by our payment providers)
• Identity Verification: Government-issued ID, address verification, and other information needed for trust and safety
• Communications: Messages you send through our Platform, customer support inquiries, and feedback

Information We Collect Automatically

• Usage Data: Pages viewed, features used, search queries, and how you interact with our Platform
• Device Information: IP address, browser type, device type, operating system, and mobile device identifiers
• Location Data: Approximate location based on IP address, and precise location if you grant permission
• Cookies and Similar Technologies: As described in our Cookie Policy

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Platform and services
• Enable transactions between lenders and renters
• Process payments and prevent fraud
• Verify user identity and maintain trust and safety
• Communicate with you about bookings, account updates, and customer support
• Send marketing communications (with your consent where required)
• Personalize your experience and provide recommendations
• Analyze usage patterns and improve our features
• Comply with legal obligations and enforce our Terms of Service
• Resolve disputes and protect the rights and safety of our users

4. How We Share Your Information

As a marketplace, we share certain information to enable transactions and maintain a trusted community. Here's how we share your information:

With Other Users

• When You're a Renter: Lenders can see your name, profile photo, and any information you include in your booking request or messages. This helps lenders make informed decisions about rentals.
• When You're a Lender: Renters can see your name, profile photo, listing details, and any information you share in your listings or messages. This helps renters make informed decisions about what to rent.
• After a Booking: Both parties can see contact information and booking details necessary to complete the transaction (pickup/delivery arrangements, rental period, etc.).
• Reviews and Ratings: Reviews you write and receive may be publicly visible to help build trust in our community.

With Service Providers

We work with third-party service providers who help us operate our Platform, including:

• Payment processors to handle transactions securely
• Cloud hosting and storage providers
• Analytics and marketing platforms
• Customer support and communication tools
• Identity verification and fraud prevention services

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

For Legal and Safety Reasons

We may share your information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service and other policies
• Protect the rights, property, and safety of All Borrow, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues
• Respond to claims that content violates the rights of others

Business Transfers

If All Borrow is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5. Data Security and Retention

Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your information, except where we need to retain it for legal, safety, or business purposes (such as transaction records, fraud prevention, or legal compliance).

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and review your account information at any time through your account settings.
• Correction: You can update or correct your information through your account settings.
• Deletion: You can request deletion of your account and personal information by contacting us. Note that some information may be retained as described in Section 5.
• Marketing Communications: You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or adjusting your notification preferences in your account settings.
• Cookies: You can manage cookie preferences through your browser settings as described in our Cookie Policy.
• Location Data: You can disable location tracking through your device settings.

Depending on your location, you may have additional rights under applicable privacy laws (such as GDPR or CCPA). To exercise these rights, please contact us at hello@allborrow.com.

7. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@allborrow.com, and we will delete such information.

8. International Data Transfers

All Borrow is based in the United States. If you access our Platform from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Platform, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by email or through a prominent notice on our Platform. The "Last updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at hello@allborrow.com.